Terms of service
Please read these terms and conditions carefully before using our website!
Terms of website use
Other applicable terms
Changes to these terms
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. It is your duty to ensure that the we are expressly acknowledged as the author of the content on our site if you decide to use content form our site.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
If you are a business user please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
We use the following cookies:
1. Strictly necessary cookies. These are cookies that are required for the operation of our website.
2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.
3. Functionality cookies. These are used to recognise you when you return to our website.
4. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Except for essential cookies, all cookies will expire after 6 months.
How we use your personal data
We may process data about your use of our Website and services (“Usage Data”). The Usage Data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and Website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the Usage Data is our analytics tracking system. This Usage Data may be processed for the purposes of analysing the use of the Website and services. The legal basis for this processing is consent or our legitimate interests, namely monitoring and improving our Website and services.
We may process your payment data that may include your name and email address. Data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our Website (“Transaction data”). The Transaction Data may include your contact details, your card details and the transaction details. The Transaction Data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our Website and business.
In addition to the specific purposes for which we may process your Personal Data, we may also process any of your Personal Data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Please do not supply any other person’s personal data to us unless we prompt you to do so.
In case of service reservation you will probably have to buy a prepayment voucher since it is the only way how we do fix the dates of the service for you. After your payment has been made you will receive the “Order Confirmation” e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place after we have received your payment.
If we are unable to provide the service you have bought the prepayment voucher for, for example, the date you desire is no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the voucher, we will refund you the full amount as soon as possible.
How to pay
Please note that the only way we accept payments for the prepayment voucher is via the payment system of our website. Payment for the voucher is in advance.
Payment processing time
Please allow us 3 – 5 working days to process your request and/or payment. Your order will be fulfilled within time mentioned before, unless there is a Force Majeure Event. If we are unable to meet the estimated date because of a Force Majeure Event, we will contact you with the revised estimated delivery date.
You may place an order for prepayment voucher from any place in the world and it will be delivered to the email address that you enter in the system during the payment process.
Price of vouchers
We take all reasonable care to ensure that the prices of vouchers are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of what you ordered we will contact you to inform you about the change and reconfirm / cancel your order.
The price of a prepayment voucher includes all taxes at the applicable current rate chargeable in our country of residence.
Cancellation of order, returns and refunds
To cancel your order, please contact us in writing to tell us by sending an e-mail. Please note that our prepayment vouchers are non refundable and cancellation can be done only in special circumstances with our full consent. If your cancellation is approved by us, it will be effective from the date you sent us the e-mail.
In case of approved cancellation if the prepayment voucher has been paid, we will refund you within a period of 14 (fourteen) working days. Once refunded, your prepayment voucher becomes non binding to us.
For any questions or problems please contact us!